GDPR Privacy Policy

Privacy Policy

Woodolex Ltd is a company registered in England. The business address is Unit J, Field Way, London UB6 8UN.

We take the safety and security of your data very seriously. We respect your data and privacy is very important to us. Due to Data Protection changes coming into force on 25 May 2018 we have updated our Privacy Policy with the requirements set out by the new European data protection law, known as General Data Protection Regulation (GDPR).

The General Data Protection Regulation (GDPR) gives you more rights, including the right to amend or withdraw how we use your data. You can ask us to see data that we hold and ask to update or remove it.

What information do we collect?

We collect all necessary information ( name, surname, company name, delivery address, email address, telephone number) to sell goods, provide our services for you and send you newsletters with offers, tips, and up to date information.

We keep the information you provide us such as your name, surname, company name, delivery address, email address, telephone number, purchase details, comments, feedback, etc.

If you post comments about our company online we may keep them.

If you visit our Website, our cookies and similar technologies will capture your IP address, your location, and record how you use the site to help to improve it and improve your user experience where your browser settings or permission allows it.

We use Stripe to handling payments. All communications between your browser and our website are encrypted. Your card data is never stored on our server. Instead, the data is sent directly to Stripe.

We use Google Analytics to monitor traffic on our website, specifically the number of users on specific times of a day. Google Analytics captures the IP address and your location.

Our website uses cookies. Cookies are small data files that are placed on your computer or device as you browse the website. They are used to remember the choices you make on your device or computer. Some cookies collect information about browsing, pages viewed, products purchased, and customers’ journey around our website. A cookie in no way gives us access to your computer or any information about you.

How do we use and store your data?

It is our responsibility to make sure that your data is securely stored. Everyone who works for our Company must ensure that collected data is stored and handled appropriately and in line with the General Data Protection Regulation 2018.

We are allowed to use your data if we have a legitimate reason to do so. When you make a purchase of our products or make an order for our services we use your information to make a quote or an invoice.

Your rights!

You have the right to access your information by the way of an access request.

You can correct any inaccuracies in your data. To do this please contact us directly.

You have the right to request that we erase your data at any time.

You can opt-out of our newsletters by selecting Unsubscribe.

What can you do to protect your data?

We will never ask you to confirm any bank account or credit card details via email.

If you use a computing device in a public location we always recommend that you log out and close the browser when you complete the online session.

Keep your password safe so none can have access to it.

When creating a password use a combination of letters and numbers.

Avoid using the same password for multiple accounts.

Your preferences

We will only use the information you provided to us. If you want to change any of the information or would like to opt-out from any communications from us please contact us on [email protected]

Our promise to you

We will never sell, distribute, or lease any of your data to third parties. We will keep all your details secure and will only use them according to your wishes. We hope that these updates will improve your customer experience. If you have any questions or would like to know more about these changes please contact us on [email protected]

Woodolex Ltd